Civility at Work

Index

Adaptive capacity, 64

Adult depression, 6

Assignments

assumptions, 178

checklist for personal values, 173–175

job stress and depression, 178–184

long-term incivility, 175

training case scenarios, 175–177

Attitude, 84, 154

Business case, 39

Civility Initiative, 40

civility training, 41

evaluation strategy, 55–57

increased performance and productivity, 59

increased revenue and engagement, 57–60

soft skills see Soft skills

team orientation and ability to work, 59–60

Change imperative

adaptive capacity, 64

change readiness model, 64

demographic shifts, 74–75

economic trends, 73–74

employment issues, 69–70

influencers, 76

learning, 67–68

myth of change, 77–81

social trends, 69

stress impacts

Harvard’s findings, 67

high levels, 66

negative, ...