CHAPTER 4

Civility at Work: A Change Imperative

….let us use this occasion to expand our moral imaginations, to listen to each other more carefully, to sharpen our instincts for empathy, and remind ourselves of all the ways our hopes and dreams are bound together…

SU.S. President Obama speech at the memorialfor the Arizona shooting victims

The world is changing. The way people respond to stress and other situations seems different than even five years ago. The way we value each other, and how we act in public, has also changed, and without question, the way we live and work has changed too. And, all this change continues at a rapid rate. Sometimes, the change can be frightening, or difficult, or sad. But, as President Obama suggests in the ...

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