How to Build a Culture of Civility in Your Organization
1. Identify problems and issues in your workplace.
Recommend: Use the Symptoms of Incivility Survey; identify any of the symptoms you are experiencing in your workplace.
2. Choose your hedgehog concept, for example, choose civility.
3. Determine the end in mind. Set a goal related to the specific change you want to see. Expand the goal using SMARTER formula. For example, goal: assess and address competency gaps in continuous learning skills of all employees (200) in XYZ division by December 31, 20XX. Transfer of learning will be measured by comparing preand post-training trust levels. If successful, we will see at least a 10 percent increase in employee ...
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