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Chapters 8 and 9 have detailed the principles of cybernetics and Authorised Economic Operator (AEO) or Trusted Trader status. This chapter seeks to establish the solid relationship between the two, and how the cybernetics process can influence how successful an organisation can be in gaining AEO status.
The cybernetic principle applies a series of control mechanisms to the AEO process, and in many ways relies heavily on the viable system model (VSM), encompassing first-order and second-order cybernetics, where the second order effectively controls and observes the first order. Where the first-order controls each individual function, the second-order acts as an umbrella over the sum of ...
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