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Chapter 8 covered the use of cybernetics in project management and addressed the issues of planning and control. This chapter addresses the issues of quality control and Statistical Process Control (SPC) in the cybernetic perspective, as all these elements overlap in terms of process and quality control in a variety of areas. However, before analysing the relationship between cybernetics, quality control, and lean management, it is necessary to determine the background to these areas in the form of SPC.
SPC is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing more specification-conforming products ...
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