A Practical Guide to Dealing with Difficult Stakeholders

List of Tables

 

 

 

1.1 Textbook v Reality

1.2 Type of Stakeholder (and where covered in the book)

1.3 Theory of Using Information to Change Attitudes Towards the Project

2.1 Activities of a Project Sponsor

2.2 Project Sponsor’s Personal Goals and their Impact on the Project Manager

2.3 A Hidden Sponsor’s Personal Motivations and their Impact on the Project Manager

2.4 Steps to Engage an Anti-Sponsor

3.1 Objectives and Responsibilities of the Project Team

3.2 Levels of Mutiny

3.3 Tactics to Deal with Mutinous Situations

4.1 External Client’s Personal Objectives/Responsibilities and their Impact on the Project Manager

4.2 External Clients — Level of Intelligence, Pitfalls and Tactics

4.3 Contractor and Customer Contract/Project Management Process ...