Acknowledgments
The opportunity for this book came from an invitation to write something for Business Expert Press. The, somewhat pretentious, title I offered was changed to this wider scope and gave me the opportunity to share the experience and understandings from a varied career.
After starting in Aluminium Chemicals research, I moved into technical paper-making with Wiggins Teape, which was then owned by BAT (formerly British American Tobacco) and is now Arjo Wiggins Appleton. I started at Glory Mill near High Wycombe in Buckinghamshire and the graduate intake scheme I was fortunate to join introduced me to their very mature leading-edge approach to quality management. Experience at Stoneywood Mill in Aberdeen and then the paper-converting ...
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