Transforming Quality Organizations

Index

Attributes, QMS, 81–98

Balance innovation, 91–93

Benefit vs. effort approach, 40–41

Business health, 16–17, 19–20, 31

Cause and effect relationship, 36, 59, 81–83

Change management, 29–30

benefit vs. effort approach, 40–41

Kotter’s change model, 32–35

quality data, 40

root cause analysis (RCA), 35–36

defined, 35

pitfalls, 38–39

process, 36–38

quality management systems (QMS), 39–40

traditional models, 32–35

Cobra effect, 70

Complex adaptive system (CAS), 86–98

Complex systems

attributes, QMS, 81

balance innovation and control, 91–93

contingent, 88–89

diverse, 87–88

episodic change, 89–91

improvements, 96–98

leadership, 95–96

multiscalar, 86–87

risk management, 94–95

systemic, 86

and control, 84–86

Cynefin framework, 82–84

Continuous improvement ...