How we view the world around us is key to all aspects of our professional and personal lives. It helps you make sense of the world around you; defines how you interact with it and helps define how you believe it behaves. One feature of the improvement methodology described in the previous chapter is that it assumes the world functions as a machine. Inputs can be controlled, outputs can be measured, and there is a fundamental link between cause and effect. Even the concept of root cause infers that there can be one, or several, foundational causes of problems; be they defective units of production, delays in manufacturing, customer dissatisfaction, noncompliance against procedures, or even product ...
Get Transforming Quality Organizations now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
