The Predicament: Perplexing Failure
Predicaments are where we find ourselves when we take actions or make plans based on our beliefs, but it turns out we’re wrong.
Each idea was conceived and developed in response to a need. 1
Several years ago, I was asked, “What’s your favorite lean tool?” I was surprised and taken aback by the question. As I pondered my response, it occurred to me that I had never thought about the Toyota Production System (TPS) in that way. I never had a favorite tool. Tools weren’t addressed in this way at Toyota. We didn’t discuss our favorite tools at lunch. What’s going on here? Initially, I wasn’t sure if this was a serious question or not. But as I looked around the room, I realized that these people ...
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