The Psychology of Lean Improvements

Introduction

I want you to think for a moment about your company. Regardless of if you are the owner, the president, an upper manager, or farther down the ranks, what is it that you cherish most about the organization? What do you hold dear to you? Is it the generation of revenue, its market share, the office or factory environment, or the people? Now think of all the elements of running a successful business. You may work in manufacturing, warehousing, an office, food processing, an auto collision repair shop, a bank, or a college; it really does not matter. A business is made up of a collection of people and processes.

From my perspective, people are truly the lifeblood of any company. Of course, there are the customers, the vendors, the ...