Contents
Chapter 1 The Psychology of Change
Changing Your Business Strategy for Lean
Chapter 2 Leading the Lean Journey
What Have We Done for Our Customers Today?
Dangers of Not Going Lean in a Down Economy
Business Is Good, Why Improve?
Business Is Good, We Must Improve
Business Is Poor, Why Improve?
Business Is Poor, We Must Improve
Acknowledge and Involve Your Staff
Provide an Environment in Which People Can Be Successful
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