12 The post-implementation review
How did we do?
To be effective, the review must not be used as a “witch hunt”. If you use it in this way, you’ll never have the truth presented to you again!
“You can do anything in this world if you are prepared to take the consequences”
W SOMERSET MAUGHAM
Overview
You should carry out a post-implementation review after sufficient time has elapsed for the benefits of the project to be assessable. The review cannot cover every aspect but it should establish whether:
- the predicted benefits were delivered;
- the most effective operational processes were designed;
- the solution really met the business needs, both for users and customers;
- the changes have been sustained and are likely to ...
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