9. THE OUTWARD-MINDSET PATTERN
In chapter 8 we introduced the outward-mindset way of thinking about one’s role and obligations at work (and elsewhere). A hallmark of this way of working is a focus on the needs, objectives, and challenges of those toward whom one has responsibility. Over the years, we have discovered that those who work with an outward mindset exhibit a particular pattern—a three-part approach that can be implemented to turn individuals, teams, and organizations outward.
DIAGRAM 12. THE OUTWARD-MINDSET PATTERN
As outlined in diagram 12, people who consistently work with an outward mindset excel in three ways that those who work ...
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