7. THE LURE OF INWARDNESS
In the prior chapter, we discussed how people who choose to dismiss the needs and objectives of others end up searching for ways to justify that choice. Within organizations, every person who is burning time and energy seeking justification is doing so at the expense of the contribution he or she could be making to the overall results of the company. The energy-draining, time-wasting, silo-creating effect of this justification seeking is one of the most debilitating of organizational problems.
Diagram 9 illustrates the inward mindset that is at the root of these workplace issues.
DIAGRAM 9. THE INWARD MINDSET AT WORK
Often people exhibit an inward mindset toward some people and an outward mindset toward others, but ...
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