Degrees of Influence
To make these concepts usable in everyday selling, we define three categories or levels of influence. We will refer to these definitions throughout the book, and they are summarized in Figure 3.3.
This chapter started our journey toward mastering politics by presenting the difference between influence and authority—and seeing the various places where both might exist within an organization. Next, we’ll focus on customer Foxes—the center of influence and the heart of the Power Base. These high-integrity individuals place their organization first, often by shaping customer politics. Rarely surprised by events, Foxes work behind the scenes to prewire or shape decisions, often long before they are made. Foxes are high performers who are interested in getting the best out of the ...
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