Contents

Acknowledgments
Introduction: The Crossroads
1 Laying the Foundation: Leadership

PART ONE: Demand-Side Leadership

2 Understand the Fundamentals of Your Environment
3 Create Your Vision
4 Shape and Inform Expectations for an IT-Enabled Enterprise
5 Create Clear and Appropriate IT Governance
6 Weave Business and IT Strategies Together

PART TWO: Supply-Side Leadership

7 Build a New IS Organization
8 Develop a High-Performing IS Team
9 Manage Enterprise and IT Risks
10 Communicate Your Performance
Conclusion: Bring It All Together
Appendix A: A Short Assessment of Personality Type Preferences
Appendix B: Identifying Strategies and Synergies to Create Maxims
Appendix C: IT Services

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