Copyright
Copyright 2005 by Gartner, Inc.
All rights reserved
No part of this publication may be reproduced, stored in, or introduced into a retrieval system or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
First eBook Edition: December 2004
ISBN: 978-1-5913-9577-5
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