The New Beginning

7

Maximo Health Center Complex’s New Beginning

During Tom’s flight home from Detroit, he decided that he needed to start planning for his next trip to the Maximo Health Center Complex. While he had already created a list of performance metrics that he would track during his improvement efforts, he decided to take another look at the list to finalize it. His initial list of metrics included the following metrics in Table 7.1

TABLE 7.1Key Performance Metrics for Each Hospital

Performance Metric	Metric Description
% Profit Margin	Appraisal of the percentage profit for each hospital using Throughput Accounting.
Average Hospital Stay	Appraise the amount of time your patients are staying in your hospital after admission.
Patient Wait Times ...