Another form of long-distance coaching is the coaching conference call in which a number of employees meet over the telephone or via video.
The same rules apply as with team coaching. In a conference call, you can use the structure for effective meetings described on page 105. Have the agenda sent to everyone well before the start of the meeting. If available, use computer groupware to keep track of agenda items and action planning during the meeting. Remember to follow up by sending any important decisions and action points via e-mail or fax.
In conference call coaching, there is an even greater need to pay attention to the process of the meeting and to facilitate participation and clarification of obstacles. For a ...
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