“The pure and simple truth is rarelypure and never simple.”Oscar Wilde
As a supervisor or manager, no matter how carefully you plan, periodically you will have to deal with conflict. Wherever you have groups of people working together, you are going to experience conflict. While it is unrealistic to think that you can create a conflict-free environment, you can learn more about how to resolve issues so that conflict doesn’t overwhelm you and impact your company’s productivity.
The intent of this chapter is to give you the tools that you need to understand what causes conflict, how to deal with conflict, and how to keep conflict ...
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