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Communicating Effectively

“I know you believe you understood whatyou think I said, but I’m not sure you realizethat what you heard is not what I meant to say.”Sign on an executive’s desk

Communication is one of the most challenging aspects of supervision. When employees are asked to describe their best and worst bosses, guess what item is at the top of both lists? You guessed it— communication!

The most common items that describe both the best bosses and the worst bosses are listed below.

Description of Bosses

  Worst Boss   Best Boss

Doesn’t care about othersPoor communicatorDoesn’t listenGives mixed messagesDemands instead of asksSelf-focused ...

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