The DNA of Leadership

Index

acceptance, 143–144

accountability, 76, 150

achievable, goal, 152

acknowledgment, 13

action required, communication, 118

aligned/critical, delegation, 67

aligned/low critical, delegation, 68

Amazon, 35

annoyances, minor, 76–77

AOL (Armstrong), 120

approach, 15

Armstrong, T. (AOL), 120

assignments, learning styles and, 60, 61

audience, communication, 120, 124

avoidant leaders, 136

blueprint, 97

BMW, 25

boundaries, recalibrating, 14

bruiser, managers, 84

business, 75–76, 87–89

bruiser, 84

delivery, methods of, 81–82

follow-up plan, 87

impact, delivery, 82

managing director, 80–81

message, crafting, 81

minor annoyances, 76–77

overqualification, 86

patterns, identifying, 85

performance, 77 (see also performance)

planning, 87

pleaser, 83–84 ...