Few manuscripts have been as well traveled as this one, the contents of which have been documented and scripted at 30,000 feet in the air, in major cities throughout the world and at some of the busiest airports in the United States, Europe and Asia. This work has been a career passion that has been inspired by years of reading, observing, talking, listening and doing. Inspiration to write about process comes from industry giants such as Liker, Rother, Shook, Womack, Shingo, and so many others I have never met but, who I owe a debt of gratitude for providing me with the knowledge, insight and understanding required to prepare this manuscript. May their impact on humanity be everlasting and may others see this work as a reflection ...
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