All outcomes are the consequence of a process. It is nearly impossible for even good people to consistently produce ideal results with a poor process both inside and outside the organization. There is a natural tendency to blame the people involved when something goes wrong or is less than ideal, when in reality the vast majority of the time the issue is rooted in an imperfect process, not the people.
The Shingo Institute
Shingo Model Basics, 2016 Utah State University
In the world of continuous improvement, there has been a significant emphasis on lean or lean manufacturing. Perhaps lean is not the right term. Manufacturing is never really lean, since lean implies an end result, destination or goal. Lean, in reality, is a journey. It’s ...
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