Given the unsustainability of perfect robustness, we need a mechanism by which the system regenerates itself continuously by using, rather than suffering from, random events, unpredictable shocks . . . and volatility.1
—Nassim Taleb
Structured application of the lean practices routinely returns the investment several times over, usually in months. It’s stunning. Over and again, firms turn back existential threats and post record gains on basics of operational excellence. Case studies are made of the outcomes in safety, quality, delivery, productivity, stakeholder value, and citizenship.
These breakthroughs share one feature that is even more reliably stunning than the confidence of payoff: Count on 90 percent + of the ...
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