APPENDIX C
The Waterline Model
What is really causing this work disruption?
The following model helps illuminate workplace disruptions differently by using a systemic lens. The Waterline Model enables you to select and solve the right area, so you can avoid continually solving the same problem only to have it resurface.
Figure 31 The Waterline Model
The premise is simple. When a task is disrupted, where do you focus to solve the problem? If your organization is like most, then likely you or your employees will blame a person or department. Using systemic principles, the last area to blame is an individual or department. Instead, follow the logic ...
Get Strategic Engagement now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
