Strategic Engagement

CHAPTER 8

The Facilitator Triangle

“Perhaps the greatest of all pedagogical fallacies is the notion that a person learns only the particular thing they are studying at the time.”

—John Dewey

Introduction

Healthy engagement is accelerated when employees learn how to be direct with each other in appropriate ways. This chapter teaches how to facilitate such interactions. You can model and teach these skills in each meeting, event, or impromptu moment at work. In fact, whether you realize it or not, you are already teaching how to be direct or indirect by your actions and behaviors. John Dewey called such indirect teachings “collateral learning.” Teacher–students interactions, conscious or not, set an expectation that shapes future interactions. ...