CHAPTER 4
Workgroup Development
Perhaps the most powerful way to ring the cash register is to develop each intact workgroup. This chapter conveys the step-by-step process Robert P Crosby used to transform multiple organizations. Adapt the process to any situation and consider teaching it to internal resources for ongoing use.
Introduction
Self-reflection is essential for learning. Many intact work teams (boss and their direct reports) should spend more time thinking about their current situation, develop ways to be more successful, implement actions based on their insights, and follow up until they are consistently obtaining better results.
This chapter illustrates a step-by-step process to improve your work team. You will learn an effective ...
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