5 Leading Indicators: What Are They, and How to Use Them
If you cannot put a number on it, it is not a metric. If you cannot normalize it, it is not a good metric.
Gary Lopez Law of Leading Indicators
At the expense of once again exceeding my “modesty scale” by quoting myself, my experience has shown that the aforementioned quote is a truism. How did I come to know this truth? Trial and error. Watching some leading metrics fail. Watching others succeed. In summary, I learned by experience.
As I noted in the Preface of this book, experience is a funny thing. What worked well for me, might not work for another in a different set of circumstances. It is why I continue to deliver the message in these pages that the metrics will vary depending on ...
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