Chapter 7Developing resilience potentials

Changing an organisation’s performance is never simple. The first challenge is to understand how an organisation functions ‘internally’. In order to change an organisation’s performance, and indeed in order simply to manage it, it is necessary to have a specific model of the organisation, a convenient description that represents the various organisational processes or ‘mechanisms’ that together produce the organisational performance. Most models are underspecified, both because they refer to generic rather than specific functions and because the internal dependencies rarely are explained or described in detail. Generic models are typically simple flow chart models where the nature of the flows is rarely ...

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