Chapter 5RAG – the resilience assessment grid
It is clearly essential that an organisation be able to perform in a manner that is resilient and hence be able to suffer the ‘slings and arrows of outrageous fortune’. Yet, it is inappropriate to treat resilience as a monolithic concept: neither resilience nor resilient performance can be managed or controlled directly. If, on the other hand, resilient performance is accepted as an expression of an organisation’s abilities or potentials, then resilient performance can be managed indirectly through the potentials for resilient performance. It cannot, of course, be taken for granted that an organisation’s potentials will always be realised when the need arises, but an organisation that has them will ...
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