Safety-II in Practice

Chapter 3The basis for resilient performance

An organisation can be defined as a stable association of people (called members of the organisation) who engage in concerted activities in order to attain specific, common objectives. An organisation is managed by assigning different roles or functions to different groupings or sets of members and coordinating their work so that the goals are achieved in a way that fulfils one or more criteria. These criteria can be material with regard to safety, productivity, quality, speed or precision or personal with regard to well-being, a sense of achievement, development, etc. To sustain its performance, an organisation – or rather the management of an organisation – must be able to coordinate activities, ...