Quality Management in a Lean Health Care Environment

Notes

Introduction

1.	Institute of Medicine (1999).
2.	James (2013).
3.	Toussaint and Gerard (2010).

Chapter 1

1.	Lean Enterprise Institute.org (2015).
2.	Gawande(2010).
3.	Toyotakentucky.com (2015).
4.	Barnas (2014).

Chapter 2

1.	Pande (2013).
2.	Crosby (1979).
3.	Gawande (2010).
4.	Rother and Shook (2009).
5.	See Hospital Compare, http://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=521326&state=WI&lat=0&lng=0&name=ThedaCare&Distn=0.0 (accessed January 16, 2015).
6.	Rother and Shook (2009).

Chapter 3

1.	Mann (n.d.).
2.	Mann (n.d.).
3.	Mindtools.com (2015).
4.	Mindtools.com (2015).
5.	Hunter (1998).
6.	Hunter (1998).
7.	Mindtools.com (2015).
8.	Createvalue.org (2015).