Chapter 42
Conflict Management and Dispute Resolution
Abstract
The five techniques for resolving conflicts suggested by Thomas and Kilman are discussed in this chapter. These are forcing, confronting, compromising, smoothing and withdrawing. The chapter also describes and explains the fundamental differences of more formal dispute resolution procedures such as conciliation, mediation, adjudication, arbitration and, as a last resort, litigation.
Keywords
Adjudication; Arbitration; Conciliation; Conflict management; Litigation; Mediation; Thomas and Kilman techniques
Conflict management covers a wide range of areas of disagreement from smoothing out a simple difference of opinion ...
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