List of Tables
2.1 Hospital Billing Workflow and Process Example
2.2 Ambulatory Care Prescription Workflow and Process Example
2.3 Observations That Are Opportunities for Redesign or Improvement Bottlenecks
2.4 Process Analyst Job Description
2.5 Engaging Physicians in Workflow and Process Management
2.6 National Health Priorities
2.7 IOM Crossing the Quality Chasm: Six Quality Areas
3.1 Organizational Culture Assessment Tools
3.2 Sample Management Walk-through Checklist to Assess Organizational Culture
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