Process Improvement with Electronic Health Records

Chapter 3

Step 1: Assess Readiness for Workflow and Process Management

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

—John P. Kotter

This chapter initiates the steps in workflow and process management when applied to improving the quality of health and health care through use of automation. It describes strategies for determining the readiness of a care delivery organization (CDO) to manage the level of change that EHR and HIT require of knowledge workers. It provides ...