Chapter 7
System and Software Beta and Usability Programs
Synopsis
This chapter deals with the design and implementation of beta testing, usability analysis, and readiness assessments. A key objective of these efforts is to establish the level of readiness of a system or software product, prior to official release. A development organization can follow a very good process faithfully and still field a system that doesn’t quite meet the user’s needs. When this results, it’s usually because of an inability of the user to adequately articulate the real requirements for the system. Even users who generally do a good job of articulating requirements will sometimes fall prey to IKIWISI (I’ll know it when I see it) because of the complexity or ...
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