IN RECENT YEARS, we have analyzed data from close to 500 competence models from global companies (including the likes of IBM, Lucent, PepsiCo, British Airways, and Credit Suisse First Boston), as well as from healthcare organizations, academic institutions, government agencies, and even a religious order. 1 To determine which personal capabilities drove outstanding performance within these organizations, we grouped capabilities into three categories: purely technical skills such as accounting or business planning; cognitive abilities such as analytic reasoning; and traits showing emotional intelligence, such as self-awareness and relationship skill.
To create some of the competency models, psychologists ...
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