Performance Management: Putting Research into Action

Feedback Environment

The second organizational precursor is the organizational feedback environment. This describes how strongly feedback is engendered into the organization’s culture. This includes informal as well as formal feedback. Furthermore, feedback systems should be in place that provide for specific feedback directed at the task level (Kluger & DeNisi, 1996). Vague feedback about overall performance is clearly not as helpful to employees as a comment about the specific task being performed. Tying the feedback into the daily operation of the organization also shows the employee that they make an impact on the organization and what they do is important to the functioning of the organization.

Table 15.1 Organisational Precursors Items. ...