Measure and Benchmark Resource Productivity
… We are being ruined by best efforts, doing the wrong thing, with hard work, putting forth best efforts, with hard work, putting forth the best effort, everybody putting forth best efforts. I’ve inquired of 50,000 people (as a rough estimate) at my seminars: “Who here is not putting forth his best effort? Let him stand.” No one has stood up yet!
—W Edwards Deming [166]
Once you have identified the appropriate core process for analysis and have overlayed the resource supply and distribution to each user described in Chapter 3, the next step is to identify the relevant resource productivity measurements that will allow you to proactively and predictively monitor resource consumption, analyze ...
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