Define an Appropriate Scope and Boundaries
... The literature on re-engineering employs the term processes. Sometimes it is a synonym for activities. Sometimes it refers to activities or sets of activities that cut across organizational units. In any case, however, the essential notion is the same—both strategic and operational issues are best understood at the activity level. ...
—Michael Porter [129]
Except for capacity expansion and quality improvement projects, almost all other improvement projects be it energy reduction, waste packaging reduction, water reduction, or environmental projects are implemented by optimizing the support processes, … the so-called utilities, environmental pollution control plants, waste recycling plants, ...
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