Approaches to Managing Organizational Change
3 Compare the four main approaches to managing organizational change.
We now turn to several approaches to managing change: Lewin’s classic three-step model of the change process, Kotter’s eight-step plan, action research, and organizational development.
Lewin’s Three-Step Model
Kurt Lewin argued that successful change in organizations should follow three steps: unfreezing the status quo, movement to a desired end state, and refreezing the new change to make it permanent26 (see Exhibit 18-3).
Exhibit 18-3
Lewin’s Three-Step Change Model
By definition, status quo is ...
Get Organizational Behavior, 17e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
