Chapter Review

MyManagementLab

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Questions for Review

  1. 18-1 What are the differences between the forces for change and planned change?

  2. 18-2 How can resistance to change be overcome?

  3. 18-3 What are the four main approaches to managing organizational change?

  4. 18-4 How can managers create a culture for change?

  5. 18-5 What are the potential environmental, organizational, and personal sources of stress at work and the role of individual and cultural differences?

  6. 18-6 What are the physiological, psychological, and behavioral symptoms of stress at work?

  7. 18-7 What are the individual ...

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