11.4.2 Process Consultation Model
Process consultation is a specific approach. It is the help given to a client group in understanding and developing the methodology of working in general and understanding and managing the effects of work methodology on involvement, alienation, collaboration, conflict, consensus, and such other group processes which affect decision-making and the members' commitment to the decisions made (Fig. 11.2).
Fig. 11.2 Process consultation model
Edgar. H. Schein suggests three main characteristics of, or steps in the process consultation model.
- Joint diagnosis of the process with the client
- Helping the client learn ...
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