MOS 2010 Study Guide for Microsoft® Word, Excel®, PowerPoint®, and Outlook®

Chapter 4. Managing Contacts

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2010 relate to creating and working with contact records and contact groups. Specifically, the following objectives are associated with this set of skills:

4.1 4.1 Create and Manipulate Contacts

4.2 4.2 Create and Manipulate Contact Groups

Having immediate access to current, accurate contact information for the people you need to interact with—by email, telephone, mail, or otherwise—is important for timely and effective communication. You can easily build and maintain a detailed contact list, or address book, in Outlook 2010. From your address book, you can look up information, generate messages, and share contact information ...