Quality and Productivity
Quality can be defined as how well a product does what it is intended to do—how closely it satisfies the specifications to which it was built.10 In a broad sense, quality is the degree of excellence on which products or services can be ranked on the basis of selected features or characteristics. It is customers who determine this ranking and also define quality in terms of appearance, performance, availability, flexibility, and reliability.11 Product quality determines an organization’s reputation.
MyManagementLab : Watch It, Blackbird Guitars
If your instructor has assigned this activity, go to mymanagementlab.com
Get Modern Management: concepts and skills, 14/e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
