Endnotes

  1. 1. J. R. Hagerty, “3M Begins Untangling Its ‘Hairballs.’” Wall Street Journal, http://online.wsj.com/article/SB10001424052702303877604577382260173554658.html#project%3DHAIRBALL0517%26articleTabs%3Darticle, accessed May 16, 2012; 3M Newsroom, “John K. Woodworth,” http://news.3m.com/leadership/ceo-and-corporate-officers/john-k-woodworth, accessed May 16, 2012; 3M Newsroom, “3M Performance,” http://solutions.3m.com/wps/portal/3M/en_US/3M-Company/Information/Profile/Performance/, accessed May 16, 2012; 3M Newsroom, “Who We Are,” http://solutions.3m.com/wps/portal/3M/en_US/3M-Company/Information/AboutUs/WhoWeAre/, accessed May 16, 2012.

  2. 2. James B. Dilworth, Production and Operations Management: Manufacturing and Non-Manufacturing (New ...

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