Chapter Five:
Case Studies—Services
The busy person in the field servicing clients needs to maximize his or her minutes and fully address as many customer needs as possible within a given work day. The three examples that follow show how mLearning can allow for faster and more complete productivity in the hands of those who stand in the gap between the company and the client.
Wireless e-Learning IP Troubleshooting Field Guide for the Palm VII
This author played an integral role with RWD Technologies in the first award-winning mobile learning project that won the Gold Award for Innovation in the Brandon-Hall of Fame Awards for 2000. The following is an overview of the IP Troubleshooting Field Guide application and some discussion about the constructivist ...
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