Troubleshooting Methodology
Troubleshooting is part art and part science. This section presents one possible method to troubleshoot issues, but it is not necessarily the only approach you can take. The goal of troubleshooting is to quickly resolve the issue and find the root cause whenever possible. A feedback loop should be in place for making changes to the environment or processes and prevent the issue from happening again. Figure 17-3 outlines the troubleshooting process.
Figure 17-3. The troubleshooting process
Define the Scope
It sounds obvious, but defining the scope is a critical step in the troubleshooting process. Without clearly scoping ...
Get Microsoft® Exchange Server 2010: Best Practices now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
